What is your shipping policy?

All orders received before 12AM (midnight) will ship out the following day, except orders placed on Friday or Saturday.

Orders placed Sunday through Thursday will ship the next day. Orders placed on Friday and Saturday will ship on Monday.

The only exception is if our system flags the address as invalid. If it does, our customer service team will email you to confirm your shipping address. We place a courtesy hold for 72 hours on invalid shipping addresses, so that we can get in touch with you to fix it.

Delivery is available to all 50 contiguous states in the USA only and the District of Columbia. We now ship to Alaska, Hawaii, and Puerto Rico. For Standard Shipping, delivery is 5-7 business days (excluding weekends and holidays). For Expedited Shipping, delivery is 2-4 business days (excluding weekends and holidays). During the holidays, Standard Shipping is 7-10 business days (excluding weekends and holidays). Shipping time for Alaska, Hawaii, and Puerto Rico is about 2-3 weeks for Standard Shipping, and 1 week for Expedited Shipping. A tracking number will be sent to the email address provided during checkout once the product has shipped.

Tracking numbers are typically posted after 5PM (Central Standard Time) on the day your package ships.

Cancelling Orders

Once an order is placed, it can not be cancelled. When you place your order, it is immediately sent to our fulfillment center where postage is purchased and your order is prepared for shipment. 

Lost/Damaged Orders

If your order has been lost or damaged during shipment, please click here to contact customer service. In the event that your product was lost or damaged on delivery, we will send 1 replacement order, but no refund. The replacement will be sent as long as the customer placed a notice of the lost/damaged order within 30 days. You must first confirm your address with our customer service team before the replacement order will be sent. Please be prepared to provide photo proof as well as evidence of damaged or lost products.

To learn more about Superfoods Company policies, click here.